Privacy Policy



We take a proactive approach to user privacy and to ensure the necessary steps are taken to protect the privacy of its users throughout their visiting experience. This website complies to General Data Protection Regulation 2016/679 (EU) laws and requirements for user privacy.

This data protection and privacy statement is to inform you about how we process your personal data.

1. Data co-controllers and data processors

ITMA Services NV, as well as its subsidiary, ITMA Services Pte Ltd (collectively referred to as "ITMA Services") is the Organiser of ITMA (Exhibition), with address at A Reyerslaan 80, 1030, Brussels, Belgium. Both companies act as joint controllers of your personal data as described in 2016/679 (EU)

ITMA Services employs vendors to provide registration and other services pertaining to your service requests and to disseminate materials, information and marketing collaterals. With those vendors, data processing agreements have been finalized as described in 2016/679 (EU)

2. Purposes for collecting your data

We collect and process the information you provide us with for the following purposes:

  • to enable you to be registered at our website,
  • to process your registration for any of the services, exhibitions or events you wish to register for,
  • to process and accommodate your request for a service offered through,
  • to send information related to your service request and participation in exhibitions or events to which you have registered; that includes updates, processing and confirmation of the participation or service request and corresponding documents, invoices and payment information,
  • to promote and to conduct service quality surveys,
  • subject to your consent or, when applicable, our legitimate interest: to share information on any of our services, events or exhibitions that might be of interest to you.
  • to update lists of removal/withdrawal of data in the event you decide to change your preferences,
  • to improve your user experience of our services and products,
  • to enable the operation of our website, through technical and functional cookies, as detailed in our cookie policy,
  • to comply with legal obligations,
  • to enable contractual /pre-contractual relationships linked to your voluntary accessing and browsing of the website and your requests for information and services,
  • to facilitate our legitimate interest in improving the website and its security and to send marketing communications to its clients.
  • to enable users' consent, regarding the sending of customized marketing communications implying a profiling activity.

3. User accounts

We offer services for registered users. The registration processes for those services involve the creation of user accounts.

We may use the information submitted to answer any questions or queries you may have submitted and to complete the services you requested for.

We may the use information to improve your user experience and inform you about further developments of our services & products that might be of interest to you

4. Data storage
Your data will be stored for a period of 8 years:

  • if you have attended any ITMA, ITMA Asia or other ITMA-related events
  • in the event of request for information and queries.
  • If you have set-up a user account for the ITMA Network

5. Security

We store your personal data on protected servers. Server access is restricted to a small group of authorised persons empowered to administer the technical, commercial and content-related aspects of the server.

Users contacting this website and/or its owners do so at their own discretion and provide any such personal details requested at their own risk. Your personal information is kept private and stored securely until a time it is no longer required. Every effort has been made to ensure a safe and secure form to email submission process but users using such processes are advised that they do so at their own risk.

6. Sharing personal data

  • We are the sole party processing the enquiry form data.
  • For subscribers to the newsletters/electronic mailers, registered ITMA exhibitors, visitors, partners and members of the ITMA Network, your data will not be transferred.
  • When we offer you a service through a third-party service provider, your data will be communicated to this service provider, acting as a data processor in the sense of 2016/679 (EU), with strict obligation to confidentiality and after the formalisation of the corresponding contract for the provision of services between us and the third-party service provider. 

7. Data Protection Rights
We assure you that you can:

  • revoke your consent for the processing and use of your personal data at any time.
  • access your personal data
  • obtain the erasure of your personal data
  • request the rectification of inaccurate data or deletion of your data
  • withdraw consent granted for the use of your data
  • oppose the processing of your data, including for the sending of advertising information by electronic means.
  • exercise your right to the limitation of the processing, so that your data will not be removed but its processing will be subject to limitations.
  • exercise your right to data portability.

As our personalised service relies on processing personal data which you have provided, therefore, if you revoke your consent, we may not be able to provide a personalised service.

You can exercise your data protection rights by informing the data controller through the, and providing your identity. You can also file any claim or request related to your data protection rights with the relevant data protection authority.

8. Privacy policy changes

We reserve our right to change our Privacy Policy from time to time. Changes will be posted on the website. We encourage users and subscribers to frequently check this page. By accessing the website or using the service after we make any changes to this Privacy Policy, you accept those changes. Please be aware that, to the extent permitted by applicable law, our use of the information is governed by the Privacy Policy in effect at the time we collect the information.

9. Contact

If you have questions, suggestions or comments regarding data protection and the disclosure of personal data to third parties should be sent via email to ITMA Services at: or send it to A Reyerslaan 80, 1030, Brussels, Belgium.

Updated August 28, 2019